Elevating Experience
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful differentiator. Focusing on what matters to the people seeking and delivering care can be a rallying point for enhancing both culture and financials.
Learning Objectives
• Describe the traditional approach to experience work in healthcare
• Discuss a contemporary approach that creates a vibrant experience and transcends financial pressures
• Promote organizational alignment around the importance of focusing on patient, family, and team experience
Speakers:
Gregory Makoul, PhD, MS | Chief Transformation Officer, NRC Health
Michael Goldberg, MBA, MS | Founder, Walkalongside Leader
*PX Marketplace webinars are complimentary. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events