Effectively Resolving Patient Complaints and Grievances
Published February 19, 2020
Brenda Radford, Director, Member Engagement at Amerihealth Caritas, shares six recommendations to effectively resolve your patient’s complaints and grievances.
Related content
-
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Revitalizing & Rebuilding a PFAC
Published October 31, 2025
Discover strategies to re-engage members, refresh energy and focus, and rebuild PFACs so they can deliver greater value and impact for your organization and community. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching
Learn more -
Patient Family & Community Engagement
PFAC Series – PX Chat: Revitalizing & Rebuilding a PFAC
Published November 7, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Discover strategies to re-engage members, refresh energy and focus, and rebuild PFACs so they can deliver greater value and impact for your organization and community. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and
Learn more -
Patient Family & Community Engagement
PFAC Series – PX Chat: Sustaining & Growing a PFAC
Published December 3, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events