Effectively Leveraging Patient Comments for Strategic Improvement

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family experience that simultaneously prioritizes patient perspectives, simplifies improving their experiences and boosts provider morale.

Learning Objectives:
• Explain the importance of using patient feedback in department-level strategic planning and beyond.
• Identify key areas of improvement, as well as key areas of success, based on priorities derived from qualitative patient feedback, addressing patient and provider needs.
• Compose targeted summary analytics for varied audience types and their intended application (e.g., providers, managers).

Speakers:
Philip Duncan, Chief Data Scientist, PatientsVoices
Mary Kay O’Connor, Founder & CEO, PatientsVoices
Mandy Riemer, Manager, Patient Experience, Children’s Mercy Kansas City

Download presentation slides

Non-members can purchase webinars at a cost of $49 each.

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