Ease, Care, and Access: The Business Impact of Experience Transformation
Whether you are a healthcare organization or insurer, making the experience of care easier and more personal is an investment worth making today – and for years to come. Minimizing delays and making healthcare feel more caring are top priorities. This requires understanding emotion across the entire healthcare journey – from digital touchpoints, to written letters of joy or pain, to contact center experiences. As organizations evaluate the technology needed to differentiate patient and employee experiences, it is critical to listen to structured and unstructured feedback, measure the reaction of patients, and determine where to focus efforts to reduce costs, drive value, and improve efficiency. The good news is it is all possible. In this session, we will share how organizations are leveraging advanced machine learning and AI listening technologies to transform operations, enable empathy at scale, and articulate the ever-elusive ROI in financial, experiential, and operational terms. Tune in to learn more about where we are today and where we have yet to go in designing the experiences we all want.
Related content
-
Staff & Provider EngagementWe did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks
In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care (LTC) homes, yet little is known about the experiences of the frontline workers who endured in those settings with COVID-19 outbreaks. Specialized knowledge will improve our understanding of the effects of the pandemic on frontline workers (FW), enabling the development of
Learn more -
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Staff & Provider EngagementSupporting Remote Teams: Maximizing Employee and Patient Experience
By Laken Francis In an ever-evolving digital age, remote working has become prevalent in all industries. Remote working has become increasingly popular since the introduction of laptops and portable hardware, but we all saw the boom that took place in 2020 when COVID-19 became a pandemic. There were many people, including myself, that never had
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Ease, Care, and Access: The Business Impact of Experience Transformation
$0.00
PURCHASE NOW