Defining the Role of Patient Advocates

Carol Santalucia, Vice President, Champs Patient Experience/Santalucia Group
This session will focus on the changing role of the patient advocate and the critical role they play in the organization’s patient experience strategy.
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Words Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
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