Curiosity & Connection: A Generational Approach to Patient Care
Published October 16, 2024


In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations.
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Innovation & Technology | Quality & Clinical Excellence
Virtual Nursing: Improving Patient and Staff Experience
Published July 11, 2024

Complimentary – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created
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Innovation & Technology
Experiences of using Electronic Medical Records among Patients from Ethnic Minority Backgrounds: A Rapid Review
Published November 13, 2024

This study explores the experiences of individuals from ethnic minority backgrounds using electronic medical records (EMRs) and identifies strategies to improve the inclusivity and usability of EMRs, aiming to reduce the digital divide in their access and use. A rapid review of the literature was conducted using Medline, Embase, and CINAHL databases to identify relevant
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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