Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders

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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement
A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
12pm ET / 11am CT / 10am MT / 9am PT – We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our
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Infrastructure & Governance
3 Keys to Increasing Appointments in 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
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