Crafting a Patient Experience Program While Commissioning a Hospital

Global Headliner Webinar Series (Complimentary) – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture.

• 12:00 PM AST (Arabia Standard Time)
• 5:00 AM EDT (Eastern Daylight Time – New York)
• 09:00 UTC (Coordinated Universal Time)

Speaker:
Samer AbuGhazaleh, Chief Operating Officer, King’s College London (Jeddah, Saudi Arabia)

Embedding patient experience into organizational strategy is essential for delivering meaningful, lasting impact, especially when commissioning a new hospital. In this webinar, you’ll hear how a comprehensive strategy was developed and executed with patient experience as a foundational element. From aligning vision and mission to creating a multidisciplinary framework and mobilizing purpose-driven action, this approach ensured that experience was more than a goal, it was the guiding force. Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture.

Learning Objectives:
-Identify actionable ways to embed patient experience into organizational strategy.
-Explore the structure and application of patient satisfaction measurement frameworks.
-Apply practical improvement tools and methodologies to translate patient feedback into targeted actions.

*This Global Headliner Webinar is complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.