Continuing Engagement with Patient and Family Experience Advisors

Lina Reid, Patient Experience Consultant, Lakeridge Health
Dawn Finnegan, Patient and Family Experience Advisor, Lakeridge Health
Lakeridge Health, an acute care organization in Ontario Canada, is committed to providing the best experience for patients and families. They believe that enhancing the patient experience is about true engagement and collaboration. Through a dedicated team of Lakeridge Health staff and Patient and Family Experience Advisors (PFEA), continued engagement and collaboration has remained a priority – even through the pandemic. They have ensured the patient and family voice is included in important changes and enhancements to services throughout COVID-19. In this webinar, Lina Reid (Patient Experience Consultant) and Dawn Finnegan (PFEA) share how Lakeridge Health has maintained this priority when it’s been needed most.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
PX Chat – Leading with Equity: DEI & the Patient Experience in Today’s Climate
12pm ET / 11am CT / 10am MT / 9am PT – In a time of heightened political and cultural tension, advancing diversity, equity, and inclusion (DEI) in healthcare is both more critical and more complex than ever. This PX Chat offers a dedicated space for members of The Beryl Institute focused on DEI efforts
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
Learn more