PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2021

This report reveals that consumer ratings for the quality of healthcare in America has dropped by ten-percentage points since Q4 2020, with less consumers who state that healthcare quality is “very good” or “good.” Healthcare consumers also continue to cite costs as one of the top three most important healthcare issues. Yet, overall, experience remains vital to consumers, with 94% citing that healthcare experience is of great importance.
Related content
-
Policy & Measurement
Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching the 50th percentile by 2022 due to inconsistent leader rounding and lack of focus on improvements. In 2024, the center revamped its rounding program by involving non-clinical and ancillary leaders, focusing on structure, support, and connections. This approach included protected time
Learn more -
Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Universal Health Coverage (UHC) has become important for African nations as they strive to provide equitable healthcare access to all citizens. Implementing a successful National Health Insurance Scheme (NHIS) is crucial to achieving this goal. In pursuit of achieving UHC, Zambia launched the NHIS in 2019 with the ambitious goal of reaching 100% coverage by
Learn more -
Policy & Measurement
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
Learn more