Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact

12pm ET / 11am CT / 10am MT / 9am PT – We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our peers about their partnerships and experience working with patient experience and how they’ve used volunteers and ensured are part of the conversation and solutions.
Connection Calls are a member benefit. Connection Calls do not provide patient experience education credit (PXE).
Related content
-
Infrastructure & Governance
Volunteer Leadership During a Pandemic
Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
Learn more -
Infrastructure & Governance
3 Keys to Increasing Appointments in 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more