Connecting Compassion for Patients with Health Care Worker Wellbeing
2pm ET / 1pm CT / 12pm MT / 11am PT – As a CPXP and recent cancer survivor, I encourage my fellow CPXPs to embrace patient suffering and take on the responsibility of fostering true compassion to reduce it. This presentation will explore: understanding who patients are, what they need, and how compassion can be shown; research on the benefits of compassionate care for patients and providers; and practical communication skills to avoid common pitfalls that increase suffering. By reconnecting healthcare workers with the “why” of their roles, we can enhance patient experience and staff well-being, proving that compassion benefits both giver and receiver.
Speaker: Kathy Saldana, CPXP | Patient Experience Advisor, Baptist Health Care
Learning Objectives:
-Define the root meaning of “patient” and explain why knowing this term is central to meaningful patient encounters.
-Differentiate between empathy and compassion and know the role of both in providing patient encounters that reduce suffering.
*This webinar is an encore presentation from ELEVATE PX 2025. View the full series.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement | Quality & Clinical ExcellenceACR Patient Friendly Animations: Empowering Patients in Radiology
This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests for their clinical condition. To help address this issue, the ACR created
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementWhat Does Excellent Look Like?
This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
Learn more -
Patient Family & Community EngagementMy Life, My Story and Life Recovery among Veterans with Substance Use Problems
The United States Veterans Health Administration My Life, My Story (MLMS) program is a patient-centered care intervention where veterans are interviewed about their life story and may grant permission to include it in their electronic health record (EHR). Our purpose was to focus on a sample of MLMS narratives from veterans with self-disclosed substance use
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Connecting Compassion for Patients with Health Care Worker Wellbeing
$49.00
PURCHASE NOW