Concierge Care: Service with (Much) More than a Smile
Tria Deibert, Director of Marketing, Meridian Health
We live in a “Have it Your Way” culture. Consumers expect to have it “their way” whenever they interact with a business or service–except when they come to a hospital. At a hospital patients expect to have great clinical care but they also expect to have very little control over their personal needs. Yet, when you look at all of the patient satisfaction surveys, personal need is ranked high in importance. This presentation provides practical information and tools for researching, creating and implementing a program. It also outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience.
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Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies
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Lost Belongings Workgroup: February 14, 2024
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Welcome to Angryland
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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