Complaint Management: A Rapid Team Response
Vicki Tiller, Manager, Concierge Services, NorthShore University HealthSystem, Glenbrook Hospital
This is an approach designed and implemented to respond to complex service recovery and complaint issues that brings expert input directly to the bedside. This flexible team approach supports nursing staff and unit managers to find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.
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