Collecting child-patient feedback: A systematic review on the patient-reported outcome measures for hospitalized children
Published November 12, 2020
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Policy & Measurement
Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study
Published November 13, 2024

This pilot qualitative study explores consumers’ and clinicians’ perspectives about the relevance and utility of patient reported outcome measures (PROMs) in an Australian inpatient rehabilitation unit. Methods: Two focus groups, were recruited via convenience sampling, comprising English speaking rehabilitation clinicians (n = 5) and consumers (n = 6) who had recent experience of inpatient musculoskeletal rehabilitation
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Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
Published December 19, 2023

Complimentary – In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to
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