Environment & Hospitality | Quality & Clinical Excellence | Global Perspective

Cancer Experience of Care Improvement Collaboratives in the National Health Service in England

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Quality & Clinical Excellence

A Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting

As demand for home care increases at a rapid pace, it is important to understand what patients value most during the home care episode and what touchpoints have the biggest influence on the perception of experience. This research by Northwell Health At Home, supported by a grant from The Beryl Institute, offers a unique opportunity
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Environment & Hospitality

You Can’t Go Wrong If You Do Right by the Patient

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and
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Quality & Clinical Excellence

CAVS: The Gold Standard in Healthcare Volunteer Leadership

In a world where volunteerism continues to shape healthcare communities, professional certifications in volunteer management are becoming a key asset for individuals looking to make a greater impact in their organization. One such recognized credential is the CAVS (Certified Administrator of Volunteer Services) designation. CAVS is a professional certification designed for individuals in the field
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