Environment & Hospitality | Quality & Clinical Excellence | Global Perspective

Cancer Experience of Care Improvement Collaboratives in the National Health Service in England

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Environment & Hospitality

Lost Belongings Workgroup: August 14, 2024

1pm ET / 12pm CT / 11am MT / 10am PT – The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices. The Patient Advocate Community has recognized a need for better processes and policies to shepherd personal
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Environment & Hospitality

Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement

By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks For most patients, the waiting room experience in a medical facility is synonymous with frustration. Whether it’s a routine check-up or an emergency visit, the wait time often feels like lost time—an unavoidable delay in an already stressful situation. It is suggested that nearly 20%
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Quality & Clinical Excellence

Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey

Patient experience is an important driver of healthcare improvement. Yet, in Lebanon, there is a lack of studies focusing on the satisfaction of outpatients with healthcare quality. This study aims to assess the quality of outpatient care in Lebanon from the patient’s perspective and identify its determinants. A cross-sectional survey was administered, between December 2023
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