Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation

Patient Experience Coaching in Ambulatory Care

Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its medical offices through observation and coaching of care teams. Learn how Patient Experience Coaches, a novel concept in ambulatory care settings, followed the patient journey through their clinics and identified improvement areas that focus on retention and recruitment of ambulatory care