Building a System-Wide Experience Model
Patrick Ratchford, Vice President, Patient Experience, Carolinas HealthCare System, discusses four components of the ONE Experience Model demonstrating Carolinas commitment to Patients First Always _ including, informing and inspiring every person, every encounter, every time. Creating a consistent experience across multiple sites takes a lot of work, but by regularly connecting to purpose and the standard work outlined in the ONE Experience Model, organizations can have a framework to put patients first always.
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Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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Culture & Leadership | Infrastructure & GovernanceDeveloping Multidisciplinary Committees for Patient Experience Effectiveness
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider EngagementPX Chat: Leading with Pride – Navigating Patient Experience in Today’s Political Climate
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special PX Chat hosted by The Beryl Institute, created specifically for members and allies of the LGBTQ+ community working in patient experience. This virtual gathering is a dedicated space to connect, reflect, and support one another as we navigate
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PX ConnectBecome a member for access to this resource and more:
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events