Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience and uncovers diagnostic patient complaints can serve as a lens for identifying scheduling processes that need to be improved.
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Infrastructure & Governance | Staff & Provider Engagement
Is There a Doctor in the House? The Benefits of Partnering a Physician with Patient Advocacy
Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. We will cover physician engagement, clinical oversight, quality review, and key concepts that make for a successful physician partnership. Presenters will share their journey of
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Infrastructure & Governance
Part of the team: Effecting change and sharing power in healthcare settings
In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
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Infrastructure & Governance
Storytelling at board meetings: A case study of co-developing recommendations
In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
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