Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience

Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience and uncovers diagnostic patient complaints can serve as a lens for identifying scheduling processes that need to be improved.
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
12pm ET / 11am CT / 10am MT / 9am PT – We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our
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Infrastructure & Governance
Caring for our Children: A Look at Patient Experience in a Pediatric Setting
This paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
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Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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