Staff & Provider Engagement | Supporting the Workforce

Beyond platitudes: A nurse’s journey of self-reflection and vulnerability

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Staff & Provider Engagement

Physician PX Scorecards: Motivating with Transparent Comparisons

Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
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Staff & Provider Engagement

Transforming Residents into Patient Experience Champions

This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
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Staff & Provider Engagement

Patient Experience Toolkit: A Resource for PX Departments of One

By Ashley Coplin Small rural hospitals have challenges in providing resources and training in a timely manner due to the nature of hospital work, limited financial resources, and staffing shortages. Additionally, the training must be able to accommodate shift changes and the diverse types of employees (full-time, part-time, PRN). Whitfield Regional Hospital’s Patient Experience Department
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