Staff & Provider Engagement | Supporting the Workforce

Barnes-Jewish Hospital Workplace Violence Prevention Program

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This case study shares Barnes-Jewish Hospital’s efforts to improve healthcare safety and decrease the frequency of workplace violence incidents.

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Staff & Provider Engagement

PX Ownership at the Frontline: Innovating an Experience Champions Program

Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience. To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111
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Staff & Provider Engagement

Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering

In this episode, Amy Kwiatkowski speaks with Joy Hardy and explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volunteers support families, staff, and patients through programs in child life,
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Staff & Provider Engagement

The “Ableism” Behind Mental Health Professionals’ Perceptions of Support

This paper presents the personal narrative of the author, an individual who has experienced personal and clinical recovery from mental health difficulties. Diagnosed with a mental disorder (NEUROTIC; ICD-10) during my university years, I endured cognitive dysfunction, panic disorder, derangement of ego, suicidal ideation, and depression. Despite these challenges, I have actively engaged in social
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