Quality & Clinical Excellence | Patient and Care Partners

Back to Basics: Elevating Patient Experience Through Culture and Leadership

the newyork-presbyterian brooklyn methodist hospital logo is overlaid atop an image of stacks of books; text at the bottom of the image reads case study

In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient experience by focusing on culture, leadership, and human connection. A return to foundational values is driving meaningful impact across the organization.

Read the companion paper

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