Awarding Employee Mini Grants for Increased Engagement in Patient Experience
Published May 20, 2024


Through grant funds awarded by The Beryl Institute, the Banner Health Patient Experience team designed a PX mini grants program aimed to enhance employee engagement and support the development of innovative ideas to improve patient-reported outcome metrics. These mini grants provided a unique opportunity for teams of healthcare professionals to propose and implement initiatives that address specific areas of concern which may otherwise remain unaddressed due to
budget constraints.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
Learn more -
Staff & Provider Engagement
The Hand We Hold: Reflections on Empathetic Practice in Medicine
Published November 12, 2025
In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
Learn more -
Culture & Leadership | Staff & Provider Engagement
Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Published November 14, 2024

Complimentary – Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams.
Learn more