Asking for Help is a Sign of Strength
Published September 20, 2021
Scott Majewski, Group Manager, ImageFIRST, shares ways to address clinician and staff stress through a combination of open communication, support resources and calming environments.
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Staff & Provider Engagement
Navigating the Journey: Mapping the Highs and Lows of Experience
Published January 9, 2026

At St. Jude Children’s Research Hospital, patient journey mapping helps teams see care through the eyes of patients and families, revealing gaps, reducing anxiety, and turning insight into meaningful improvement.
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Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement
The Patient Experience with Virtual Care
Published September 18, 2025

Complimentary – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how their patients are reacting to virtual care sessions, and the difference it’s making to bedside care.
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Innovation & Technology | Staff & Provider Engagement
Creating Human Connection through Artificial Intelligence
Published January 20, 2026
Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in healthcare. Learn how CoCo, a virtual assistant built on the Mayo Model of Communication, provides real-time advice, coaching and feedback to staff across a 1,000-member communication center. Join this webinar to discover how AI can be leveraged to improve efficiency while
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