Asking for Help is a Sign of Strength

Scott Majewski, Group Manager, ImageFIRST, shares ways to address clinician and staff stress through a combination of open communication, support resources and calming environments.
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Staff & Provider Engagement
Transforming Residents into Patient Experience Champions
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Staff & Provider Engagement
PX Ownership at the Frontline: Innovating an Experience Champions Program
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience. To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111
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