Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, participants will learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs are former patients and family members who have lived experience at NYGH. The presentation will cover scope of the role, recruiting and onboarding approach, and impact. There will be a focus on increasing the diversity of the PXP cohort through a novel recruiting approach that utilizes Equity, Diversity, and Inclusion (EDI) principles. Examples include leveraging support from community partners, tailored panel interviews, and customized training using EDI principles.

Speakers
Shana Haberman, MA | Manager, People-Centred Care, North York General Hospital
Judy Katz, Patient Experience Partner, North York General Hospital
Sean Molloy, MHSc, MDes. | Director, Centre for Quality + Design, People-Centred Care and Care Transitions, North York General Hospital

Learning Objectives
– Structure a Patient Experience Partner (PXP) role to ensure meaningful engagement.
– Apply equity, diversity, and inclusion (EDI) principles in PXP recruitment and training.
– Analyze demographics after targeted recruitment strategy.
– Identify ways to support PXPs to be effective in their role.

*This webinar is an encore presentation from ELEVATE PX 2024.

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