Policy & Measurement | Patient Advocacy

And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

Published February 26, 2024

Promotional image for the University of Kentucky's College of Communication and Information, featuring their Graduate Program in Communication. The university's logo is at the top, with the institution's name and program title below in bold, capitalized text. The phrase 'GRANT RESEARCH' is prominently displayed in a circle at the bottom. The background is a blurred photo of a research environment with a person working at a desk with papers and a laptop.
Promotional image for the University of Kentucky's College of Communication and Information, featuring their Graduate Program in Communication. The university's logo is at the top, with the institution's name and program title below in bold, capitalized text. The phrase 'GRANT RESEARCH' is prominently displayed in a circle at the bottom. The background is a blurred photo of a research environment with a person working at a desk with papers and a laptop.
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By examining nurse manager accountability for patient experience measures, this study seeks a deeper understanding of nurse managers’ perceptions of patient experience measures and how these measures drive organizational communication behaviors. Funded through The Beryl Institute’s Grant Program for scholars, Lisa Huddleston, Ph.D., explores whether hospitals use patient experience scores as intended — to guide improvement.

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