Advancing Patient and Family Engagement: The Role of the Volunteer

Sue Collier, MSN, RN, FABC, Vice President, Innovation and Clinical Excellence, North Carolina Healthcare Association
In this webinar, participants will discuss the growing evidence for advancing patient and family engagement in health care, identify strategies used by leading organizations to engage patients and families as quality and safety partners and determine specific opportunities for volunteers to be partners in patient and family engagement initiatives.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Patient Family & Community Engagement
Hope for Healthcare
Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you happy holidays. As 2024 draws to a close, we asked our members to jot down their hopes for healthcare as we welcome the upcoming new year. Tony Serge: My hope for healthcare is for leadership, providers, and staff to work together with
Learn more -
Patient Family & Community Engagement
Former Patients Who Return As Volunteers: An Expression of Gratitude
Alex Seblatnigg, Director of Volunteer Services and Internal Engagement at Shepherd Center—a leading rehabilitation facility specializing in spinal cord and acquired brain injuries—shares the inspiring stories of former patients who return as volunteers after discharge. Tune in as she highlights the unique value these volunteers bring to the patient experience and how they seamlessly integrate
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
Learn more