Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their specific needs, driving continuous improvement.
In this webinar, we will delve into the journey of implementing and maintaining rounding programs in various organizations. Through these insights, we will learn how these organizations have evolved and adapted their processes over time to foster positive outcomes. This webinar will feature OSF Healthcare and University of Florida Shands Hospital.
Speakers:
Katie Haifley, CPXP, Co-Founder COO/CMO | Nobl
Ashley Harrold, MHA, Patient Experience Director, UF Health Shands
Sarah DeMott, Patient Experience Manager, UF Health Shands
Elizabeth Reynolds, MHA, Patient Experience Specialist, UF Health Shands
Jared Entwistle, MBA, Manager, Patient Experience, OSF HealthCare
PX Marketplace webinars are complimentary.
Brought to you by
Related content
-
Culture & LeadershipBuilding the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
Learn more -
Culture & LeadershipFundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025
Delivered bilingually in both Arabic and English, this 16-hour virtual certificate program provides foundational knowledge in patient experience for healthcare professionals across the Middle East. Whether you’re new to the field or strengthening your expertise, the course offers practical insights, a global learning community, and preparation for the Certified Patient Experience Professional (CPXP) designation. Taught
Learn more -
Culture & LeadershipYCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
$0.00
PURCHASE NOW