Accompanying People Affected by Cancer in Their Return to Life After Treatment: A Report on an Experiment Conducted in Canada

This study aims to assess family doctors’ perceived needs for improved patient follow-up post-acute treatment in oncology departments, specifically focusing on the Patient Oriented Discharge Summary (PODS) for individuals living with cancer.
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Quality & Clinical Excellence
Navigating Conflict in Physician Communication
By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching
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Quality & Clinical Excellence
Fostering Patients’ Confidence to Manage Their Care at Home
In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
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Quality & Clinical Excellence
Reigniting the Human Experience: Strategies for Getting Back to Basics
The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies for Getting Back to Basics. Grounded in insights from The Beryl Institute community, this paper explores the impact of straying from the core principles of healthcare excellence and makes a compelling case for re-aligning efforts around proven, human-centered strategies.
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