A Qualitative Study Patients Expectations of Private Hospitals

Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis was conducted with 29 patients from various nationalities and backgrounds who received services in private hospitals in Kuwait, including Dar Al Shifa Hospital. Insights were gathered through semi-structured interviews. Results: The study delved into the significant correlation between patients’ experience of their healthcare encounters and their subsequent loyalty to healthcare providers or facilities. It underscores the pivotal role of communication by care providers within private hospitals in shaping these experiences. Additionally, the study explores the impact of physicians’ race or nationality on the patient-physician relationship, nursing care, and hospital ambiance in shaping patient experiences and loyalty. This research seems to provide significant insights into the multifaceted nature of patient experiences and their association with the attributes of healthcare providers. Discussion: The study findings align with global literature emphasizing the role of communication, nursing care, and ambiance in patient satisfaction. The findings underscore the importance of cultural compatibility in patient-physician relationships, particularly when shared racial or ethnic backgrounds enhance trust and communication. Conclusion: This study has emphasized the role of patient experience in building trust and loyalty in healthcare organizations.
Related content
-
Patient Family & Community Engagement
Hope for Healthcare
Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you happy holidays. As 2024 draws to a close, we asked our members to jot down their hopes for healthcare as we welcome the upcoming new year. Tony Serge: My hope for healthcare is for leadership, providers, and staff to work together with
Learn more -
Patient Family & Community Engagement
Driving Healthy Behaviors through Social Support: The Role of Co-Responsibility in Weight Loss and Maintenance
The effectiveness of out of hospital lifestyle interventions in healthcare is likely co-dependent on social support from involved one’s. We sought to investigate the interrelationships between patient-partner Co-responsibility, Spousal Support, and Self-efficacy and the mechanisms through which they contribute to health behaviors and outcomes relevant to weight loss and maintenance.
Learn more -
Patient Family & Community Engagement
PX Chat on PFA/PFACS: Sustaining/Growing
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more