A Journey of Cultural Transformation: Engaging the Hearts of Teams and Leaders to Elevate the Experience
The following case study from The University of Chicago Medicine (UChicago Medicine) illustrates how this institution capitalized on their people as their biggest asset. Valuing their people (clinical and non-clinical alike), engaging them in experiences that reconnects them to purposeful and meaningful interactions, identifying and leveraging their strengths and acknowledging their capacity to change a world is the catalyst which fuels transformational change to cultivate a palpable culture of caring.
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Culture & Leadership | Staff & Provider Engagement
Every Conversation Has Consequences
Communication is our currency in healthcare. By focusing on three areas where miscommunication can occur: Patients, Players (team), and Practice, we can break the patterns of expectation, so everyone engages emotionally and becomes loyal, engaged, and committed to the organization’s success. Healthcare is shifting from product-centricity to people-centricity. Those who are adapting to this new
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Effectively Leveraging Patient Comments for Strategic Improvement
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
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