A Conversation with Karen Grimley, Chief Nurse Executive, UCLA Health & Assistant Dean of Nursing, UCLA School of Nursing
A nurse executive’s unique perspective on how to balance patient-centric practices with realistic expectations and boundaries. Learn about the dichotomies and challenges associated with being in the most trusted role in healthcare, while also being the most trusting. Learn from Karen Grimley’s vast and varied experience in the field of nursing. She has unique insight, as nurses tend to look at patients holistically, and she believes it is their responsibility to advocate and coordinate the best care possible for patients. Karen explains how situational awareness and intuitiveness are essential for impactful patient care.
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Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
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Culture & Leadership | Patient Family & Community Engagement
We’re All Emotional Beings: That’s What It Is to Be Human
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
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