A conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)
Alina Moran shares her story of growing up in a family that had little access to healthcare resources and how that propelled her path to leadership in a career focused on advocating for healthcare equity and the healing power of human kindness. She also shares her experience running a hospital during the COVID-19 pandemic and addressing the needs of her staff and the patients they serve.
Related content
-
Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more -
Staff & Provider EngagementSupporting Remote Teams: Maximizing Employee and Patient Experience
By Laken Francis In an ever-evolving digital age, remote working has become prevalent in all industries. Remote working has become increasingly popular since the introduction of laptops and portable hardware, but we all saw the boom that took place in 2020 when COVID-19 became a pandemic. There were many people, including myself, that never had
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementThe Importance of Emotional Intelligence in Patient Relations (Part 1)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
A conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)
Access Now