Research Report

Showing all 14 results

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  Culture & Leadership

  2019 State of Patient Experience: A Call to Action for the Future of Human Experience

  The State of Patient Experience 2019: A Call to Action for the Future of Human Experience engaged over 1,000 healthcare organization voices from 34 countries across six continents and shares trends, identifies changes, elevates challenges and shares insights on patient experience.

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  Best Practices for Collecting Self-Reported Patient Demographic Data: “Collecting data for us and not about us.”

  With its focus on reducing preventable disparities in patient experience, the Patient Experience Policy Forum’s Measurement and Reporting Workgroup calls for healthcare to mandate the collection of self-reported patient data specific to race, ethnicity or primary language (REaL) and sexual orientation and gender identity (SOGI). PXPF’s recent policy statement paper describes why it is important

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  Patient Family & Community Engagement

  Consumer Perspectives on Patient Experience 2018

  The study engaged 2,000 respondents across four continents and shares the perspectives of consumers of healthcare on the patient experience, its importance, the critical factors that impact its success and how it will influence individual choices in healthcare.

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  Consumer Perspectives on Patient Experience 2021

  This report is a follow-up to The Beryl Institute’s 2018 study, Consumer Perspectives on Patient Experience 2021 reveals the qualities healthcare consumers look for in a healthcare experience remains much the same, even during a global pandemic.

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  Policy & Measurement

  Consumer Perspectives on Patient Experience 2024

  The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from 2018 and 2021, the 2024 report confirms that what remains important to people around the world are the

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  Quality & Clinical Excellence

  Expectations & Patient Experience in Healthcare in Brazil

  Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment outcomes to user loyalty and institutional reputation. The survey is a Brazilian version of the annual study conducted in the United States by

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  Culture & Leadership

  Human Experience 2030: A Vision for the Future of Healthcare

  Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care partners and healthcare professionals in all roles who represent the shared voices of possibility.

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  State of Patient Experience 2015: A Global Perspective on the Patient Experience

  The study engaged over 1,500 respondents from 21 countries sharing challenges and opportunities in addressing the patient experience across all healthcare settings from physician practice to hospitals to long-term care.

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  Staff & Provider Engagement

  The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today

  Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations are executing on patient experience globally. Now in our seventh iteration of this study, we expanded this year’s inquiry to explore the integration of patient, workforce and community experience that impact the human experience in healthcare overall. According to the

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  Innovation & Technology

  The State of Patient Experience 2017: A Return to Purpose

  The full research report from the Institute’s latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence.

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  Culture & Leadership

  The State of Patient Experience 2021: Transforming the Human Experience

  This report shares operational priorities and how people are executing on patient experience in their organizations.

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  Infrastructure & Governance

  The State of Patient Experience in American Hospital 2013

  This report shares insights on patient experience including how healthcare professionals are structuring their experience efforts across the globe.

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  Infrastructure & Governance

  The State of Patient Experience in American Hospitals – 2011 Benchmarking Study

  Research from the study, which included responses of almost 1,100 healthcare leaders from over 670 unique organizations, reveals that patient experience remains a top and increasing priority for American Hospitals.

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  Culture & Leadership

  To Care is Human: The Factors Influencing Human Experience in Healthcare Today

  To Care is Human dives into the exploration of the opportunity to move healthcare away from simply a focus on error reduction to a focus on care expansion.

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