The State of Patient Experience in American Hospitals – 2011 Benchmarking Study
The Beryl Institute has released full findings from the 2013 State of Patient Experience Study. Research from the study, which included responses of almost 1,100 healthcare leaders from over 670 unique organizations, reveals that patient experience remains a top and increasing priority for American Hospitals. The benchmarking study, which was completed in collaboration with Catalyst Healthcare Research, also shows drivers and roadblocks to success for improving patient experience. Respondents acknowledged that while positive trends continue, more awareness of patient experience is still needed among healthcare organizations.
Related content
-
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Infrastructure & GovernanceThe State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more -
Infrastructure & GovernancePart of the team: Effecting change and sharing power in healthcare settings
In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The State of Patient Experience in American Hospitals - 2011 Benchmarking Study
Access Now