PXJ Article

Strengthening patient-family engagement amidst a pandemic: Lessons learned and paths forward

The COVID-19 pandemic was highly disruptive to healthcare and negatively affected healthcare worker and patient experience on multiple levels. Patient Family Advisors serve an important role in partnering with health systems to improve patient experience, yet the work of many volunteer programs were interrupted by the onset of the pandemic, at a time when integrating

Surveying pediatric caregivers readiness for dyad isolation in the hospital during COVID-19

The onset of any emerging outbreak is stressful for everyone. Singapore was one of many countries affected early by COVID-19. In response, many precautionary measures were quickly initiated, including the isolation of suspected COVID-19 pediatric cases, and their caregivers were isolated together with their hospitalized children as a result. Caregivers play an important role in

Technology, innovation and transforming healthcare faster, smarter and together: A conversation with Dr. Rasu Shrestha

TeleBoard: The move to a virtual family advisory board

Testing of Patients First in a real-world setting, as a patient experience accreditation tool for hospitals and clinics

Many healthcare providers are developing patient experience strategies and investing in this area. Yet, patients have no means to know if a hospital is following proper patient experience standards. For this reason, it is important to certify that hospitals and clinics follow own a patient experience policy and apply patient experience standards. This is the

The “Ableism” Behind Mental Health Professionals’ Perceptions of Support

This paper presents the personal narrative of the author, an individual who has experienced personal and clinical recovery from mental health difficulties. Diagnosed with a mental disorder (NEUROTIC; ICD-10) during my university years, I endured cognitive dysfunction, panic disorder, derangement of ego, suicidal ideation, and depression. Despite these challenges, I have actively engaged in social

The Children’s Hospital of Philadelphia Family Partners Program: Promoting child and family-centered care in pediatrics

The comparative impact of different patient-centered medical home domains on satisfaction among individuals living with type II diabetes