PX Paper

Showing 49–64 of 64 results

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  Policy & Measurement

  The Revenue Cycle: An Essential Component in Improving Patient Experience

  his paper explores the often overlooked importance of effectively managing the revenue cycle, not from solely a financial management perspective, but from the true role effective revenue cycle processes can play in ensuring an unparalleled experience for patients.

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  Environment & Hospitality

  The Role and Perception of Privacy and its Influence on the Patient Experience

  This paper explores the results of a significant study exploring the implications of patient perceptions of privacy and the impact this has on the overall patient experience.

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  Infrastructure & Governance

  The Role of Cultural Competence in Delivering Positive Patient Experiences

  This PX paper visits the increasing importance of cultural competence and cultural sensitivity in the healthcare sector and how it impacts the experience of patients, their families and support groups.

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  Patient Family & Community Engagement

  The Role of Family Caregivers throughout the Patient Experience

  This paper explores the value and impact caregivers have on the broader patient experience efforts in healthcare.

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  Culture & Leadership

  The Role of Organization Culture in a Positive Patient Experience

  The paper shares results of a Culture IQ test from over 400 healthcare respondents signaling that many organizations have ample opportunity to improve their overall cultural engagement scores.

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  Infrastructure & Governance

  The Role of Revenue Cycle in Elevating the Human Experience in Healthcare

  This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement.

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  Innovation & Technology

  The Role of Technology in Patient Experience: Insights and Trends

  This paper explores why and how healthcare technology continues to play a vital role in addressing and impacting patient experience and engages a diverse range of perspectives from chief information officers and chief experience officers to technology product innovators and the voices of patients and families.

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  Environment & Hospitality

  The Role of the Volunteer in Improving Patient Experience

  This paper provides an overview of the volunteer role and engages the voices of volunteer leaders on how their volunteers are making an impact on patient experience in their organizations as well as identifying common themes in the work taking place. 

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  Culture & Leadership

  The Value Case for Improving Human Experience in Healthcare​

  This white paper explores the concept of experience-driven value in healthcare. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is found in a coordinated and integrated

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  Culture & Leadership

  Voices from the C-Suite: Perspectives on the Patient Experience

  The Beryl Institute recently interviewed 17 senior healthcare executives in organizations at varying stages of their patient experience journeys.

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  Policy & Measurement

  Voices of Measurement in Improving Patient Experience

  The paper shares perspectives of seven healthcare survey organizations, most often viewed as competitors in the market, but in this instance brought together by the Institute to support a better understanding of measurement practices for the broader healthcare community.

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  Patient Family & Community Engagement

  Voices of Patients and Families: Partners in Improving Patient Experience

  This paper shares insights on patient experience gained in speaking with 18 courageous patients and family members from healthcare practitioners to patient advocates.

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  Culture & Leadership | Environment & Hospitality

  Voices of Physician Practices and Medical Groups

  This paper reviews quantitative survey results gathered in the Institute’s 2013 patient experience benchmarking research.

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  Culture & Leadership

  What Patient Experience Can Learn from Child Life Professionals

  Published in collaboration with the Association of Child Life Professionals (ACLP), this paper explores the value and impact of child life efforts and the core philosophies of child life that could inform patient experience efforts more broadly.

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  Environment & Hospitality | Patient Family & Community Engagement

  Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

  Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.

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  Staff & Provider Engagement

  Zeroing in on the Patient Experience: Views and Voices from the Frontlines

  This paper stresses the importance of relationships, thoughtful planning, identifying priorities, sustaining commitment, and creating lasting impressions as core steps in moving a successful patient experience effort forward.

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