Voices of Patients and Families: Partners in Improving Patient Experience
This paper shares insights on patient experience gained in speaking with 18 courageous patients and family members from healthcare practitioners to patient advocates. Part of the Voices series, the paper shows the importance of listening in the moment and acting on what is shared and invited. In taking the time to listen with compassion and establish partnerships, a space is created where true patient and family perceptions can be addressed and the overall experience positively impacted.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Voices of Patients and Families: Partners in Improving Patient Experience
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