Podcast
Showing 65–80 of 89 results
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Innovation & Technology
Microsoft’s Commitment to Address Health Equity and Disparities
Microsoft is impacting the world by empowering people and organizations through software and the power of data.
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Culture & Leadership
No More Pizza: Moving Forward with the Basics of Experience
Toya Gorley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.
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Staff & Provider Engagement
Plan for a season. Stay a Lifetime.
Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic’s silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how
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Patient Family & Community Engagement
Rana Awdish – Life beyond “In Shock”
Dr. Rana Awdish shares her harrowing journey from doctor to critically ill patient, in her 2018 memoir, “In Shock.”
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Patient Family & Community Engagement
Running Buddies
Neurosurgeon, Erik Hauck, saved Kara’s life after an unexpected bleed in her brain.
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Patient Family & Community Engagement
Special Needs Child Changed My Life
The gift of caring for a special needs child.
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Staff & Provider Engagement
Stories Are Data With A Soul
In a culture where empathy comes as easily as breathing, what comes next in the journey to improve experience?
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Culture & Leadership
Talk about The Stuff That’s Killing Us – Bias in Healthcare Part 3
Dr. Ron Wyatt finishes this three-part podcast series with an eye-opening conversation concerning what really needs to take place if we commit to changing healthcare for everyone.
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Culture & Leadership
Talk about The Stuff That’s Killing Us – Bias in Healthcare Part 3
See healthcare through the eyes of sickle cell patient, Cheslie Johnson, and understand the need for discomfort and honesty from Dr. Ron Wyatt.
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Patient Family & Community Engagement
Terrible Healthcare System Made Me Shine
A mom who lost her baby in the NICU, Isabela has taken those difficult experiences and turned them into both her personal and professional motivation to do and be better. Y
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Staff & Provider Engagement
The Critical Integration of Patient Experience and Employee Experience
Learn how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Culture & Leadership
The Importance of Culture in Healthcare
With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient’s cultural background is key to a successful treatment plan and patient relationship.
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Culture & Leadership | Quality & Clinical Excellence
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
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Culture & Leadership | Quality & Clinical Excellence
To Care is Human LIVE! At ELEVATE PX 2024
Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the
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Staff & Provider Engagement
View from the front lines. Stepping it up for the greater good.
Dr. Jim Castellone is the Chief Medical Officer for Eastern Connecticut Health Network and an ER physician who has been on the front lines of COVID-19 since beginning of the pandemic and in one of the United States’ most heavy hit regions. Listen as he shares his perspective as a doctor who works to care for his COVID-19 patients and as a father and husband working to protect his family from the virus.
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We Can’t Copy and Paste Improvement
Explore the Kenyan health system and why it makes us ask important questions about framing the PX conversation.
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