On the Roads
Showing 49–64 of 88 results
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Patient Family & Community EngagementImproving Comfort, Wellness and Quality of Life
On the Road with The Beatitudes Campus – June 2015 by Stacy Palmer Our most recent On the Road took me to the desert climate of Phoenix where I had the pleasure to spend the day on The Beatitudes Campus, a faith-based community known as a leader in the field of aging services. With over
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Quality & Clinical ExcellenceImproving Outcomes and Experience in Behavioral Health through Community Partnership
On the Road with Parkland Health & Hospital System – March 2019 by Michelle Garrison, CPXP and Stacy Palmer, CPXP Our latest On the Road took us to Parkland Health & Hospital System in Dallas, Texas, one of the largest and busiest public hospital systems in the country, with more than one million outpatient visits
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Quality & Clinical ExcellenceImproving the Patient Experience in the Emergency Department
On the Road in British Columbia, Canada – March 2011 by Jason A. Wolf My On the Road travels continued in March at the gracious invitation of Lena Cuthbertson, the Provincial Director, Patient-Centered Performance Measurement & Improvement, Clinical Care and Patient Safety Branch, Ministry of Health, British Columbia (BC) and Co-Chair of the BC Patient
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Infrastructure & GovernanceImproving the Patient Experience through People
On the Road with Texas Health Presbyterian Hospital – March 2012 by Jason A. Wolf Our March On the Road took us to the campus of Texas Health Presbyterian Hospital Dallas and a story of patient experience grounded in the efforts of 4000 employees. It is a story of a systemic effort of active engagement
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Innovation & TechnologyInnovating the Patient Experience
On the Road with OpenLab at University Health Network – August 2015 by Jason Wolf The OpenLab Story Our latest On the Road took us to the bustling streets of Toronto, Ontario, Canada and out of the typical halls of direct care to the critical consideration of how innovation and improvement can and should play
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Culture & Leadership | Staff & Provider EngagementIntegrating Patient Experience into Every Action
On the Road with Banner Health – February 2012 by Jason A. Wolf My February On the Road took me to Phoenix, Arizona on a crisp, sunny winter day in the Southwest. My visit was to Banner Health and their flagship hospital Banner Good Samaritan Medical Center. My host, Kelli Shepard, Director of Service Excellence/Patient
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Culture & Leadership | Staff & Provider EngagementJourney to a “Great Patient Experience”
On the Road with Memorial Health System – December 2010 by Jason A. Wolf Memorial Health System and Memorial Medical Center, located in Springfield, IL played host for our December On the Road. The story they shared was one of both vision and a journey of progress, one that is still in motion. It is
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Culture & Leadership | Staff & Provider EngagementLaying the Foundation for Patient Experience Success
On the Road with Faxton St. Luke’s Healthcare – October 2012 by Jason A. Wolf Our October On the Road took me to the rich, warm fall colors of central New York and Faxton St. Luke’s Healthcare in Utica. The occasion was more than just a visit as it was also part of Faxton St.
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Quality & Clinical ExcellenceLinking Community & Clinical Excellence for a Positive Patient Experience
On the Road with Cape Regional Medical Center – June 2014 by Jason A. Wolf, Ph.D. My latest On the Road led me to the southern tip of New Jersey and the nearby beaches of Cape May County. It was an exciting trip for me as it was a place I had spent visiting with
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Culture & Leadership | Patient Family & Community EngagementMeeting People Where They Are – The Essential Power of Serving Those with the Greatest Needs
On the Road with Hennepin Healthcare – January 2020 by Jason A. Wolf, PhD, CPXP My latest On the Road visit brought me to a place deeply rooted in its community, storied in history, focused on service and committed to those with the greatest needs. At Hennepin Healthcare I was honored to meet team members,
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Environment & HospitalityOn the Road at Cook Children’s Health Care System
On the Road at Cook Children’s Health Care System – October 2023 by Rikki Chadwick We have reinvigorated our “On the Road” series with a visit to Cook Children’s Health Care System based in Fort Worth, Texas. Knowing every child’s life is sacred, Cook Children’s Promise is to improve the well-being of every child in
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Environment & HospitalityOn the Road at the VA Boston Healthcare System
On the Road with VA Boston Healthcare System – November 2023 by Amy Kwiatkowski In August, our “On the Road” series took me to Boston where I was able to spend time with some of the team at the VA Boston Healthcare System. Boston welcomed me with pouring rain, but the high spirits of those
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Patient Family & Community EngagementPatient Experience is ‘The Power of &’
On the Road – Patient Experience Conference 2017 – March 2017 by The Beryl Institute Team Patient Experience Conference represents a year of significant work since the community last came together. These three days continue to be a reminder of the importance of a commitment to experience and to ensure it remains at the heart
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Patient Family & Community EngagementPatient Experience Planning and Collaborative Action for Improving Results
On the Road at The Beryl Institute Regional Roundtable Chicago – September 2012 by Jason A. Wolf The latest On the Road took us to Chicago and to Northwestern Memorial Hospital, our host for the most recent Regional Roundtable from The Beryl Institute. Most often on our On the Road visits we spend time in
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Infrastructure & GovernanceRebuilding Trust to Ensure Sustainability: One CAH’s Remarkable Transformation
On the Road with Phillips County Health Systems – August 2019 by Tiffany Christensen, CPXP When The Beryl Institute Team goes On the Road, some trips include more “road” than others. Getting to Phillipsburg, Kansas required 3 planes, a rental car and a long drive through miles of farm country. Getting the opportunity to learn
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Culture & LeadershipRedefining Healing in Healthcare
On the Road with Cherokee Indian Hospital – March 2018 by Tiffany Christensen In western medicine, we define healing as “the act or process of curing or of restoring to health” and we typically envision that as physical healing. We seek to take away fever, manage blood sugar and reduce blood pressure. Obviously, these are
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