Blog
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Take Advantage of 5 New Features
We’re excited to announce the launch of our new website. This website has been a goal for The Beryl Institute for the last few years, with community improved experience in mind. There are many new features to take advantage of with our new site, but here are five of the most noteworthy. Resources are now
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Staff & Provider EngagementThe COVID career shift: How the pandemic and burnout are changing nursing paths
I know that it’s silly to think that careers are genetic, but emergency medicine seems to run in my family. I spent most of my career in a helicopter, responding to the worst of the worst medical calls: shootings, multi-car pile-ups, babies that needed immediate and intense life-saving care, you name it. My husband is a
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Environment & HospitalityThe CROWN Project: Promoting Haircare Equity in Hospitals
By: Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC Nursing Operations Specialist and Nurse to Nurse Mentoring Program Administrator Parkland Health | Parkland Center for Nursing Excellence Marygrace Hernandez-Leveille, PhD, APRN, ACNP-BC Nurse Scientist Parkland Health | Parkland Center for Nursing Excellence Introduction Imagine being in the hospital for an extended stay and not having the right
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Environment & Hospitality | Quality & Clinical ExcellenceThe Essential Role of Front Desk Staff in Shaping Patient Experience
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the University of Michigan Health-West Community Health Center The patient experience begins the moment an individual walks into a healthcare facility, and often, the front desk team sets the tone for the entire visit. These team members are crucial in building trust, creating a
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The Future of Healthcare Experience: Human Understanding at the Core
In the ever-evolving landscape of healthcare, the focus on human experience is now more critical than ever. At NRC Health, the mission is clear: to champion Human Understanding in healthcare, ensuring that every interaction is meaningful and compassionate. Jennifer Baron, Chief Experience Officer, and Toya Gorley, Improvement Advisor, share their insights on how NRC Health
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Environment & HospitalityThe Long Road to Dentistry
Lacie N. Bourland, MBA, M.Ed., CPXP Senior Director, Development & Strategy BlueTree Dental Is it a long road to dentistry or more of a roundabout into dentistry? Either way, here I am! My name is Lacie Bourland. I am a 40-something single parent of the most beautiful seven-year-old girl. I am a rural native of
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Culture & Leadership | Staff & Provider EngagementThe Role of Leaders in Improving Staff Experience
Jessica Howe Patient Experience Specialist Story County Medical Center – South Campus As leaders, we have the responsibility to support, empower, and engage our employees in a way that keeps them motivated and encourages them to provide the greatest quality of care every single day. It is no doubt to anyone who has stepped foot
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Culture & LeadershipThe Role of Servant Leadership in Employee Engagement & Job Satisfaction
By Priscilla DeLeon Background Dr. Priscilla DeLeon completed a successful dissertation entitled “A Case Study of Global Leadership in Allied Health: Supporting the Enhancement of Employees’ Engagement and Job Satisfaction.” The report was very overwhelming and dear to the author as an allied health professional herself for over ten years in various roles. Her research
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Patient Family & Community EngagementThere Are Zebras Among Us: Compassionate Care for Those Diagnosed with a Rare Disease
By Risa Hanau, LCSW Clinical & Community Educator, AuthoraCare Collective There is a common saying in healthcare: “When you hear hoof beats, think horses not zebras.” The phrase acknowledges the hope that most people will have a common problem, not an uncommon one or a rare disease. While this saying might be true for the vast
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Patient Family & Community EngagementTransforming Healthcare Together: The Power of Patient and Family Partnerships
In the realm of healthcare, the journey towards excellence is continuous, with the ultimate goal of enhancing the human experience. An important approach that is gaining momentum involves formal and intentional partnerships with patients, families, and care partners. This collaborative strategy is not just a concept but a transformative movement. The Beryl Institute strongly advocates
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Patient Family & Community EngagementVeteran-Centered Complaint Resolution: VHA’s Holistic Approach
Delivering Veteran-centered advocacy services to honor, advance, and influence the provision of healthcare to America’s Veteran is the mission of the Veteran Health Administration’s (VHA) Office of Patient Advocacy (OPA). Three key strategic drivers set by OPA in carrying out this mission are: PEOPLE: Increase the trust of our Veterans by providing world-class customer service
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Innovation & Technology | Patient Family & Community EngagementVirtual and Telehealth Recommendations
Whether for telehealth appointments or for virtual connection during hospitalizations and long-term care, access to technology has the potential to greatly increase family and care partner engagement with the healthcare team. In order to meet patient needs and involve care partners effectively, healthcare leaders must ensure that technology doesn’t become a social determinant of health.
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Quality & Clinical ExcellenceVolunteers: The Heart of Healthcare
For years, volunteers have contributed in hospitals in a variety of ways: manning information desks, rounding with cheer carts, serving in gift shops, and rocking babies. They’ve been an integral part of healthcare, and many of us couldn’t imagine our hospitals without them. And then COVID hit. Hospitals went on lockdown, we all started wearing
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Environment & HospitalityWalking the Walk: Essential criteria for organisations when recruiting consumers as employees
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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Culture & LeadershipWhy Is Improving Patient Experiences So Difficult?
Health systems make significant investments in time, money and resources to improve patient experiences. While some organizations have been able to move the needle, the national HCAHPS Overall Rating has not improved since 2016. As patients become healthcare consumers, they choose where to go for care. To remain financially viable, health systems must attract and retain these
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Culture & LeadershipWorkplace Violence in Healthcare: A Rallying Cry to Restore Safety
There are moments within healthcare where some of us have not felt safe. These feelings could have transpired because of the population being cared for or from the people that we work with each day. It’s time to ask: Have we ever felt safe? This focus on workplace safety has been a slowly burning ember
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