Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English)

In this virtual interactive certificate program, delivered bilingually (Arabic/English), participants will engage in learning and conversation on the fundamentals of patient experience and build foundational knowledge to support their journey of development as a patient experience professional.

The course provides participants with a grounded framework for action and direct access to an extensive network for learning, shared practice, and peer connection through the Institute’s global community. In building and/or sharpening understanding, the course will also help participants be better prepared to achieve the professional designation of Certified Patient Experience Professional (CPXP) and support them on establishing a pathway to experience leadership.

This 16-hour course is taught in bilingually (Arabic/English) by local PXU faculty, who will help contextualize global PX fundamentals into local healthcare applications. It will be delivered virtually to allow the broadest engagement possible. All participants will also receive a membership to The Beryl Institute, valid for one year.

Participants will receive a digital certificate of completion via email upon successfully completing the program.

Learning Objectives
  • Develop a foundational understanding of patient experience and its significance in healthcare.
  • Understand how leadership and culture shape patient experience initiatives.
  • Enhance communication skills to foster meaningful patient interactions.
  • Learn practical approaches to advocate for patients and drive improvement.
  • Gain familiarity with key measurement tools and use data to support patient experience improvements.
  • Understand systems integration and how continuous improvement can sustain patient experience efforts.
  • Learn how engaged and well-supported staff contribute to better patient experience and organizational success.
  • Learn how to effectively handle patient complaints and turn negative experiences into positive outcomes through well-managed service recovery strategies.
Register

Program Details

Live Facilitated Course Schedule 

8 Consecutive Saturdays 

2025 Dates:
July: 5, 12, 19, 26
August: 2, 9, 16, 23 

- 8:00 – 10:00 PM KSA (Saudi Arabia Standard Time)
- 9:00 – 11:00 PM AST (Arabian Standard Time)
- 1:00 – 3:00 PM EST (New York) 

Total Time

16 Hours

Faculty

Ahmed A. Abdelkawy,
MQM, FPCC, CPXP, FHX, IHI Fellow

Recommended For

  • Patient Experience Officers/staff
  • Healthcare Administrators
  • Healthcare providers
  • Individuals planning to take the CPXP certification exam

CEs

16 Patient Experience Education Credits (PXEs) 

Investment

$500 USD

Participants will be charged in USD. Local currency based on exchange rates at the time of payment.

Program Policies

Program Materials
Participants are not permitted to share, distribute, reproduce, or use any course materials, recordings, or proprietary content outside of your personal learning. All materials are provided for individual use only and remain the intellectual property of the program provider.

Attendance & Completion
To receive a certificate of completion for this program, participants are expected to attend all live sessions. If a session is missed, the recording will be made available, and the participant must view it in full to meet completion requirements. Participants will be eligible to receive 16 Patient Experience Continuing Education (PXE) credits after completing the program survey.

Cancellation
We understand that situations may arise which require you to change your plans. To cancel and request a refund, you must email us at pxlearning@theberylinstitute.org at least 14 days before the course date. A $50 USD processing fee will be deducted from your refund. If you cancel less than 14 days before the course, we cannot offer a refund. However, you may receive a transfer credit for the full amount paid, which can be used toward a future course or another PXU program. You may transfer your registration to another person at no cost, as long as the request is made at least 2 days before the first session.