Topics
May 15, 2025
Family Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
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March 15, 2025
Consumer Perspective of Experience Remains Strong, Yet Consumers Unaware Of and Don’t Use Public Rating Systems
January 9, 2025
The Beryl Institute and WMTY.world Unite to Elevate Patient Voices in Global Healthcare
November 19, 2024
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
November 14, 2024
Patient Experience Journal Releases Volume 11, Issue 3 In Association with The Beryl Institute
October 10, 2024
Expanded Global Study Highlights Consistent Priorities for Healthcare Consumers Worldwide
August 9, 2024
Patient Experience Journal Releases Volume 11, Issue 2 in association with The Beryl Institute
June 24, 2024
91% of Consumers Prioritize Healthcare Experience, Highlighting Importance of Clear Communication and Personalized Care
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