Beyond the Checklist: Implementing and Sustaining Patient and Family Engagement in CMS Patient Safety Structural Measures

This five-part series moves beyond compliance to explore how healthcare organizations can meaningfully implement, sustain, and assess CMS Patient Safety Structural Measures (PSSM), Domain #5: Patient, Family, and Care Partner Engagement.

Hosted by The Beryl Institute’s PX Policy Forum Board and the Global Patient and Family Advisory Board, the series brings together policy leaders, patient and family advisors, and healthcare professionals to examine real-world strategies that embed patient, family, and care partner voices into safety structures, daily practice, and organizational policy.

Each session aligns with specific elements of Domain #5 and focuses on implementation strategies, sustainment beyond attestation, assessment approaches, and opportunities to hard-wire engagement through policy ensuring patient and family engagement is authentic, durable, and impactful, not just a checkbox.

March 12 | 2pm ET / 1pm CT / 12pm MT / 11am PT

Beyond Attestation: Understanding CMS Patient Safety Structural Measures

This opening session provides an overview of CMS Patient Safety Structural Measures with a focused look at Domain #5: Patient, Family, and Care Partner Engagement. Participants will explore the intent behind the measures, what meaningful implementation looks like beyond attestation, and why patient and family engagement is foundational to patient safety, quality, and trust. The session sets the stage for the full series by clarifying expectations, opportunities, and common pitfalls.

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April 23 | 2pm ET / 1pm CT / 12pm MT / 11am PT

Partnering for Safety: Engaging Patients and Families in Safety Practices

This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events, complaints, and experiences of harm or discrimination.

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May 12 | 2pm ET / 1pm CT / 12pm MT / 11am PT

Building Representative PFACs: From Formation to Sustainment

This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies for ensuring PFACs influence decision-making rather than operating in isolation.

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June 9 | 2pm ET / 1pm CT / 12pm MT / 11am PT

Care Partners as Essential Team Members in Safe Care

This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning, and flexible visitation practices that promote safety and partnership.

July 28 | 2pm ET / 1pm CT / 12pm MT / 11am PT

Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy

The final session brings the series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement is embedded in decision-making, accountability, and safety structures.