How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

Why it’s Vital to Adopt an Aggressive Patient Experience Strategy

Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return