Patient Family & Community Engagement

Refugees’ perceptions of primary care: What makes a good doctor’s visit?

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Patient Family & Community Engagement | Quality & Clinical Excellence

What Healthcare Providers Need to Know About Newcomer Health Equity

2pm ET / 1pm CT / 12pm MT / 11am PT – Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will
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Patient Family & Community Engagement

Former Patients Who Return As Volunteers: An Expression of Gratitude

Alex Seblatnigg, Director of Volunteer Services and Internal Engagement at Shepherd Center—a leading rehabilitation facility specializing in spinal cord and acquired brain injuries—shares the inspiring stories of former patients who return as volunteers after discharge. Tune in as she highlights the unique value these volunteers bring to the patient experience and how they seamlessly integrate
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Patient Family & Community Engagement

The Legitimacy of the Patient Story: The Unofficial Autoethnography

While communication is the foundation of patient experience, survey data and comments are the primary source of results. The focus on data, though meaningful, reduces humans to text on reports. With a focus of autoethnography in both her baccalaureate and post-graduate studies, the author, (a fulltime patient experience professional) shares her professional focus on the
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