Patient Family & Community Engagement

What older adults want from their health care providers

Published June 26, 2019

What older adults want from their health care providers

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Patient Family & Community Engagement

PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC

Published November 21, 2025

12pm ET / 11am CT / 10am MT / 9am PT – Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory
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Patient Family & Community Engagement

Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary

Published April 24, 2025
This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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Patient Family & Community Engagement | Staff & Provider Engagement

Building Cognitive-Based Compassion into Service Recovery Training

Published October 23, 2025

2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
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