Building & Sustaining an Effective PFAC
Whether you are building your first PFAC or wanting to sustain an existing one, this learning bite provides the foundational principles for achieving success. Hear from a member of the Global Patient & Family Advisory Board of The Beryl Institute to learn how his experience as a first-time caregiver led him to wanting to give back to the hospital as a patient & family advisor and what he discovered was needed to ensure all voices were heard.
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PFACs in 2024: Renew, Restore, and Revitalize for a Patient-Centric Future
By Deborah Ventz-Migneco Healthcare institutions, recognizing the pivotal role of Patient Family Advisory Committees (PFACs), understand the significance of engaging patients and families as essential partners in reshaping and enhancing operational processes. This blog explores the evolving landscape of PFACs in 2024, emphasizing the need for renewal and revitalization to meet the changing dynamics of
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The Importance of Emotional Intelligence in Patient Relations (Part 2)
2pm ET / 1pm CT / 12pm MT / 11am PT – The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing
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