The Loving Spirit of Leadership: Sustaining the Well-being of Staff Through COVID-19
Discover how caring for the health and well-being of your staff can lead to improved relationships and sustained resilience. This case study is a testament to the power of “love” from leadership in caring for their team members. When caring for others becomes organic in organizational culture, positive outcomes result for patients and families.
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Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
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Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
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