Perceived Impact of Health Literacy on Healthcare Experiences among Haitian Immigrant Adults in the U.S.

Several important aspects of health care leadership include improving patient health literacy, patient health care experiences, quality of patient care, efficiency of care, and access to health education. This qualitative research study was aimed to understand the perceived effects of health literacy on the Haitian immigrants’ health care experiences. A self-administered survey was used to collect primary demographic and qualitative data. The survey consisted of 12 questions, 9 demographic questions and 3 open-ended qualitative questions. Validity and reliability were ensured by thoroughly reviewing the survey instrument, consulting with three subject matter experts, and completing three cognitive interviews. Demographic and qualitative data was analyzed using MAXQDA® software. Snowball and convenience sampling methods were used in this study. The final sample of the study was (n = 23). Three themes emerged as a result of the collection of narrative textual data from the open-ended survey questions. The themes were (1) awareness, (2) outcomes, and (3) empowerment. The findings of this study highlight that an individual’s perception of their understanding of health information influences their ability to navigate health care systems, access services, and achieve better health outcomes. Furthermore, aiding population health and healthcare administration by providing insight that can improve the quality of patient care, efficiency of care, and access to health education within the Haitian immigrant population.